Privacy Policy

Last Updated: February 03, 2026

1. Introduction

AtMyVenue ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing platform and services.

By using AtMyVenue, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

  • Create an Account: Name, email address, phone number, password
  • Purchase Tickets: Billing information, payment details
  • Create Events: Organization details, event information, payout information
  • Contact Us: Name, email, message content
  • Update Your Profile: Profile picture, preferences, bio

2.2 Payment Information

Payment information is processed through Stripe, our payment processor. We do not store your complete credit card information. Stripe's privacy policy governs the use of your payment data.

2.3 Automatically Collected Information

When you use our Service, we automatically collect certain information:

  • Device Information: IP address, browser type, device type, operating system
  • Usage Data: Pages visited, features used, time spent on pages
  • Location Data: General location based on IP address
  • Cookies and Tracking: Session information, preferences, analytics data

2.4 Event and Ticket Information

When you attend events or purchase tickets:

  • Ticket purchase history
  • Event attendance records
  • QR code validation data
  • Check-in timestamps

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

  • Process ticket purchases and refunds
  • Send ticket confirmations and QR codes
  • Manage event registrations and attendance
  • Provide customer support
  • Facilitate communication between organizers and attendees

3.2 Account Management

  • Create and maintain your account
  • Authenticate users and prevent fraud
  • Send account-related notifications
  • Process payout requests for organizers

3.3 Marketing and Communications

  • Send promotional emails about events (with your consent)
  • Recommend events based on your interests
  • Send newsletters and updates
  • Conduct surveys and gather feedback

3.4 Analytics and Improvement

  • Analyze platform usage and performance
  • Improve our services and user experience
  • Develop new features
  • Monitor and prevent security issues

3.5 Legal and Compliance

  • Comply with legal obligations
  • Enforce our Terms of Service
  • Respond to legal requests and prevent fraud
  • Protect our rights and those of our users

4. Information Sharing and Disclosure

4.1 Event Organizers

When you purchase a ticket, we share your information with the event organizer, including:

  • Name and email address
  • Ticket type and quantity
  • Purchase date and time
  • Attendance status

4.2 Service Providers

We share information with third-party service providers who assist us in operating the platform:

  • Stripe: Payment processing
  • SendGrid: Email delivery
  • Cloud Hosting: Data storage and hosting
  • Analytics Tools: Usage analytics and monitoring

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Government or law enforcement requests
  • Protection of our rights or property
  • Prevention of fraud or illegal activity

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption: SSL/TLS encryption for data transmission
  • Authentication: Secure password hashing and authentication
  • Access Controls: Restricted access to personal information
  • Security Monitoring: Regular security audits and monitoring
  • Data Backup: Regular backups to prevent data loss

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or legitimate business purposes.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your profile and preferences
  • Download your data

7.2 Data Deletion

You can request deletion of your account and personal information by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

7.3 Marketing Opt-Out

You can opt out of marketing communications by:

  • Clicking "unsubscribe" in promotional emails
  • Updating your email preferences in your account settings
  • Contacting us directly

Note: You cannot opt out of transactional emails related to your account or purchases.

7.4 Cookie Preferences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

7.5 Do Not Track

Some browsers have "Do Not Track" features. Currently, we do not respond to Do Not Track signals.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Essential Cookies: Required for authentication and core functionality
  • Analytics Cookies: Track usage patterns and improve the service
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Show relevant advertisements (if applicable)

Types of tracking technologies we use:

  • Session cookies (temporary)
  • Persistent cookies (stored on your device)
  • Local storage
  • Web beacons and pixels

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us. We will delete such information from our systems.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to Know: Request details about the personal information we collect and how it's used
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, please contact us at privacy@atmyvenue.com

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

  • Right of Access: Access your personal data
  • Right to Rectification: Correct inaccurate data
  • Right to Erasure: Request deletion of your data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights or lodge a complaint with a supervisory authority, please contact us.

13. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Third-party services we integrate with:

  • Stripe (payment processing)
  • SendGrid (email delivery)
  • Social media platforms (if you choose to connect)
  • Event organizer websites and services

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Sending email notifications for material changes
  • Displaying a notice on our platform

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your request within a reasonable timeframe, typically within 30 days.

Your Consent: By using AtMyVenue, you consent to the collection and use of information as described in this Privacy Policy.