Help Center

How do I purchase tickets?

To purchase tickets:

1. Browse events on our Events page
2. Select the event you want to attend
3. Choose your ticket type and quantity
4. Add to cart and proceed to checkout
5. Complete payment using a credit/debit card
6. Receive your tickets via email instantly

How will I receive my tickets?

After completing your purchase, you'll receive an email confirmation with your digital tickets attached as a PDF. Each ticket includes a unique QR code for entry. You can also access your tickets anytime by visiting your My Tickets page.

Can I transfer my tickets to someone else?

Currently, ticket transfers depend on the event organizer's policy. Some events allow transfers while others do not. Check the event details or contact the organizer directly for information about their transfer policy.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe. We do not store your payment information on our servers.

Is my payment information secure?

Yes! All payments are processed through Stripe, a PCI-compliant payment processor. We use SSL encryption to protect your data during transmission, and we never store your complete credit card information.

How do I create an event?

To create an event:

1. Sign up for an account or log in
2. Navigate to the Organizer Dashboard
3. Click "Create New Event"
4. Fill in event details (name, date, location, description)
5. Set up ticket types and pricing
6. Publish your event

What fees do you charge for selling tickets?

Our pricing is simple and transparent:

• Free Events: $0 - No fees at all
• Paid Events (Standard): $0.65 per ticket sold
• Paid Events (Charity): $0.33 per ticket for verified non-profits

Unlike other platforms, we don't charge percentage-based fees. See our Pricing page for details.

When do I receive payment for ticket sales?

Payouts are processed through Stripe according to your configured payout schedule. Typically, funds are transferred to your bank account within 2-7 business days after the event concludes. You can track your earnings in the Organizer Dashboard.

Can I offer different ticket types?

Yes! You can create multiple ticket types for your event, such as General Admission, VIP, Early Bird, Student tickets, etc. Each ticket type can have its own price, quantity limit, and sale period.

How do I check in attendees at my event?

Each ticket includes a unique QR code. You can scan these codes using our mobile app or web-based scanner to validate tickets and track attendance in real-time. The check-in interface shows you attendee information and prevents duplicate entries.

What is your refund policy?

Refund policies are set by individual event organizers. AtMyVenue does not control refund decisions for events. To request a refund, contact the event organizer directly through the event page or their contact information.

For more information, see our Refund Policy page.

What happens if an event is cancelled?

If an event is cancelled by the organizer, you should receive a notification via email. The organizer is responsible for issuing refunds. If you don't receive communication about a cancelled event, contact the organizer or our support team.

How long does it take to receive a refund?

Once approved by the event organizer, refunds are processed within 5-10 business days. The exact timing depends on your bank or credit card company. Refunds are issued to the original payment method.

How do I create an account?

Click the "Sign Up" button in the top right corner and fill out the registration form. You'll need to provide your name, email address, and create a password. After registering, check your email for a verification link.

I forgot my password. How do I reset it?

On the login page, click "Forgot Password" and enter your email address. We'll send you instructions to reset your password. If you don't receive the email, check your spam folder.

How do I update my account information?

Log in to your account and visit your Profile page. You can update your name, email, phone number, and password. Make sure to save your changes.

Can I delete my account?

Yes, you can request account deletion by contacting our support team. Please note that deleting your account will remove your event history and tickets. Active tickets and upcoming events should be addressed before deletion.

How do I become an Event Organizer?

All accounts have the ability to create events. Simply log in and navigate to the Organizer Dashboard to start creating your first event. Your account will automatically be upgraded to Event Organizer status.

The website isn't working properly. What should I do?

Try these troubleshooting steps:

• Clear your browser cache and cookies
• Try a different browser (Chrome, Firefox, Safari, Edge)
• Disable browser extensions temporarily
• Check your internet connection
• Try accessing from a different device

If problems persist, contact our support team with details about the issue.

I didn't receive my ticket email. What should I do?

First, check your spam/junk folder. If you still can't find it:

• Log in to your account and visit My Tickets
• Check that your email address is correct in your profile
• Contact our support team for assistance

My QR code won't scan. What should I do?

If your QR code isn't scanning:

• Make sure your screen brightness is turned up
• Ensure the QR code is clearly visible (not blurry or cut off)
• Try displaying the ticket on a different device
• Print a physical copy of your ticket as a backup
• Show your ticket confirmation email to event staff